Kingstone Insurance Company Goes Live with Insurity’s Sure AI Assistant, Continues Modernization Initiative to Deliver Enhanced Customer Experience to Claims Process

Hartford, Connecticut–()–insurancea leading provider of cloud-based software for insurance companies, brokers and MGAs, today announced that it is a subsidiary of Kingstone Insurance Company. K.ingstone Companies, Inc. (Nasdaq: KINS)is powered by Sure AI Assistant, powered by artificial intelligence (AI). Kingstone Insurance Company, a New York-based insurer that specializes in providing personal insurance in the Northeast, leverages Sure AI Assistant to help policyholders report claims and improve the efficiency of the claims process. We provide the latest options for

With Sure AI Assistant, Kingstone policyholders can submit claims within minutes, regardless of the number of inbound calls currently being processed. Indeed, AI assistants will prove valuable in cases of natural disasters, when customers need to submit claims quickly and call volumes are at their highest.

Sure AI Assistant is built specifically for the property and casualty insurance industry to transform the claims process, making it fast, simple and effortless. Callers are identified and greeted based on phone numbers registered in the policy, making calls personal and efficient. Sure AI Assistant’s natural language model is optimized for the insurance domain with data from tens of thousands of real claims, allowing policyholders to easily navigate the claims process. increase.

Sure AI Assistant automates routine First Notice of Loss (FNOL) calls, allowing Kingstone policyholders to report claims in a hassle-free process. Additionally, Sure AI Assistant includes the ability to transfer to a live claims expert at any time for callers who want to speak with a claims specialist.

Kingstone continues to focus on improving the customer experience and adding new solutions to streamline internal processes.”We are pleased to extend our partnership with Insurity by implementing Sure AI Assistant. Sure AI Assistant aligns with our strategy to modernize claims operations while providing policyholders with additional choices during the claims reporting experience. ”

Sylvester Mathis, Chief Insurance Officer at Insurity, said: “Whether it receives 1,000 calls or 100,000 calls after a natural disaster, Sure AI Assistant allows Kingstone to scale to meet increased demand. Kingstone uses Sure AI Assistant to increase efficiency of insurance agents and underwriters, increasing policyholder satisfaction and policy retention. ”

To learn more about how Sure AI Assistant can help your organization, please contact Elizabeth.Hutchison@insurity.com.

About insurance

Insurity is a leading provider of cloud-based software for insurance companies, brokers and MGAs. Insurity is trusted by 15 of the top 25 property and casualty insurers in the US and 7 of his top 10 MGAs with over 400 cloud-based deployments. Through best-in-class digital platforms, unmatched industry experience, and the industry’s most robust analytics services, Insurance delivers exceptional value so customers can focus on their core business, optimize operations, and deliver a superior policyholder experience. We are uniquely positioned to be able to deliver. Insurity is a portfolio company of GI Partners and TA Associates. For more information, see: www.insurity.com.

About Kingston Insurance

Kingstone Companies, Inc. (Nasdaq: KINS) Kingstone Insurance Company (KICO) is a property and casualty insurance holding company in the Northeast region of which the principal operating subsidiary is. KICO conducts multiple career writing businesses through retail and wholesale agents and brokers. KICO provides primarily personal insurance products and physical damage-only coverage for New York taxi and transit network vehicle owners. Kingstone writes actively in New York, New Jersey, Rhode Island, Massachusetts and Connecticut, and is licensed in Pennsylvania, New Hampshire and Maine. For more information, see: www.kingstoneinsurance.com.

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