Finding a Better Way: Rocket Mortgage Ranked #1 in the U.S. for 12th Time in Customer Satisfaction in Mortgage Originations by JD Power

20th JD Power Recognition of FinTech Leadersth Top rankings for customer satisfaction (including eight #1 rankings for mortgage services)

Detroit, November 10, 2022 /PRNewswire/ — Rocket Mortgage (NYSE: RKT) was today named #1 nationwide for customer satisfaction in primary mortgage originations by JD Power. this is 12th Rocket Mortgage earned this honor based entirely on customer feedback collected by this independent research firm.

“At Rocket Mortgage, one of our ISMs – the core philosophy that defines our culture and guides our decision-making – is ‘obsessed to find a better way’. JD Power’s reputation is further proof that we listen to our clients and consistently innovate to best meet their needs. ” Bob Walters, CEO of Rocket Mortgage. “This year’s award is especially special because we have created a way to support our clients during a time of change in the mortgage industry.”

In addition to taking the top spot for overall satisfaction, a JD Power survey ranked Rocket Mortgage as the #1 lender that clients said was “easy to do business with.” did. Combining mortgage origination and servicing research, Rocket Mortgage now has a total of 20 accolades from JD Power.

“Our mortgage bankers, operations team, and many other hardworking team members throughout the company have done so much for our clients. We would not have been able to achieve this accolade without their passion and innovation. I couldn’t do it.Every day I’m proud to continue.Together we’ll do it.” Heather RavierChief Client Experience Officer at Rocket Mortgage.

Rocket Mortgage develops technology that improves the mortgage experience. Sister company Rocket Money, also part of the Rocket platform, uses technology-driven tools to help improve the entire financial life of consumers. Starting with canceling subscriptions and creating budgets, Rocket empowers consumers by providing clients with the right products at the right time, from new cars to new homes, or the ability to power their homes with solar panels. Improve your experience.

Rocket Mortgage recently launched several new programs to help homebuyers. In August, Rocket Mortgage home equity loan – Offer new options to combat rising consumer debt.The company also announced inflation buster – Make homebuyers’ interest rates completely free for the first year, with 1 percentage point reduction on most loans. Most recently, Rocket Mortgage was introduced. rocket rewardThis is an innovative loyalty program that allows consumers to earn points that they can redeem when purchasing a home through Rocket Mortgage or using them for various financial transactions across the Rocket Platform. This can save closing costs.

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About Rocket Mortgage

DetroitRocket Mortgage (NYSE: RKT) enables the American dream of home ownership and financial freedom through its industry-leading obsession with digitally-driven client experiences. In late 2015, we introduced the first fully digital, fully online mortgage experience.rocket mortgage closed $351 billion 2021 mortgage volume in all 50 states.

Rocket Mortgage moves headquarters downtown Detroit 2010. The company generates loans from its web center located in Detroit, cleveland When phoenixRocket Mortgage ranked highest in the nation for customer satisfaction with JD Power’s primary mortgage origination. Combining research on mortgage origination and servicing, the company received a total of 20 accolades from his JD Power.

Rocket Companies, the parent company of Rocket Mortgage, is ranked No. 7 on Fortune’s 100 Best Companies to Work For list in 2022, placing in the top third of the list for the 19th consecutive year.

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