Fairway Independent Mortgage gives employees flexibility to do their job

How does Fairway Independent Mortgage Co. stay near the top of its field in Greater Houston? By giving employees the flexibility to adapt their business practices to meet the changing needs of their customers. , says the executive.

“We managers have a lot of leeway to improve things if necessary,” says area manager Chris Viviano. “I don’t have to go to the company for approval.”

Houston Chronicle’s No. 2 Midsize Company in Top Workplace Rankings Adjusts Strategy to Meet Challenges posed by Rising Mortgage Rates, Which Have Doubled in the Past Year I had a need.

With a sharp rise in interest rates ending mortgage refinancing activity, the company turned to reverse mortgages, where homeowners can leverage their assets by borrowing money and using their homes as collateral for loans, Bibiano said. .

Headquartered in Madison, Wisconsin, Fairway employs approximately 11,000 people in 750 branches and satellite locations nationwide. Last year, the company funded more than $72.5 billion in real estate purchases. Fairway operates 15 offices in the Houston area and employs approximately 165 people.

Despite the size of the company, Viviano says Fairway maintains a culture that values ​​all employees.

“It’s really a family atmosphere. I don’t have a lot of patience with prima donna organizations,” he said. “Everyone is truly dedicated and a team player.”

Fairway sponsors several resource groups for employees, including a Women’s Empowerment Group, a New and Expecting Parents Group, and Fairway Pride, which supports members of the LGBTQ community inside and outside the company.

The company also encourages its employees to give back to their communities. Employees can donate a portion of their salary directly to Fairway Cares, a corporate charity that supports employees, families or communities. People Fairway Cares helps include those facing a serious illness, suffering physical trauma, or grieving the loss of a loved one.

Another way Fairway employees give back to their communities is by supporting the American Warrior Initiative, a 501(c)3 non-profit organization.

All of this contributed to a collegial atmosphere that helped keep employee turnover low, says Viviano.

“Most people go, ‘Wow.’ It’s unlike any other mortgage company I’ve worked with in my career,” he said. .”

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