Two technology companies have joined forces to give life insurers the tools they need to improve the beneficiary experience.
New York, November 9, 2022 /PR Newswire/ — sympathya platform that helps families navigate the emotional and logistical challenges of loss, today announced a partnership with. Benekiva, a SaaS company whose platform offers next-generation billing, superior service, and asset retention solutions to help billers become clients. Together, the two companies will provide life insurance companies with the necessary technology and services to ensure that beneficiaries receive the comprehensive support they deserve.
Beneficiaries face logistical difficulties, bureaucratic nightmares, and emotional conflicts after losing a loved one. on average, the family spends 13 months 20 months after the death of a loved one, after completing the required tasks, or if the estate must go through the entire probate process. While payments provided by life insurance companies can help soften the economic blow, families urgently need additional resources to help them navigate the administrative and psychological hurdles.
Empathy and Benekiva offer unique solutions to insurers looking to better support their beneficiaries. Benekiva’s billing platform streamlines the traditionally time-consuming billing process and provides a user-friendly and modern interface for consumers to receive their benefits anywhere, anytime and from any device. Empathy extends support to beneficiaries beyond the claims process, providing full administrative assistance such as funeral planning, navigating probate, and account closure assistance, as well as on-demand grief counseling and guidance, and more. Emotional support helps families work through their problems. back to work.
“The true economic and emotional costs of loss have been poorly addressed in existing systems for far too long, and more can be done as a society to change that.” Longla, co-founder and CEO of Empathy. “Like Empathy, Benekiva is an innovative technology company that aims to provide insurers with the services they need to make age-old processes smoother and more consumer-friendly. By working with us, insurers have all the tools they need to improve the beneficiary experience beyond financial payments.”
“We are proud to partner with a leading service provider like Empathy, a company that shares our commitment and goals. Brent Williams, Founder, CEO and President of Benekiva. “Benekiva is on a mission to create the claims platform of choice for insurers with a beneficiary-first mindset, improving the claims experience for all parties involved. is able to regain a sense of control, so simple billing is paid, days instead of weeks. We share the goal of empathy.
sympathyof The mission is to help families cope with loss and incorporate emotional and logistical support when families need it. Her award-winning Empathy platform is technology-powered and purpose-driven to simplify and streamline end-of-life bureaucracy with personalized planning and grief support.Head office location New York, Empathy partners with organizations across industries, including Fortune 100 companies, HR benefits providers, insurance companies, hospice care and more, to reach out to as many survivors as possible when they need it most. For more information, please visit the following URL: empathy.com.
Benekiva’s SaaS platform was built with a beneficiary-first mindset. Today, everyone involved in the billing and service process has access anytime, anywhere, on any device. Benekiva’s configurable platform provides claimants, policyholders, associates and agents with access to everything ‘claims or policy related’ through an ‘omnichannel’ approach, enabling carriers to Allow us to process your claims around the clock.
Benekiva is the only technology solution that enables a straight next-generation billing and policy services transformation with asset retention capabilities. And since integration with Benekiva requires no custom code, operators can implement quickly and manage ongoing updates with minimal IT resource needs. Benekiva’s technology enables insurers to increase operational efficiencies and reduce expenses, freeing up funds and talent for growth projects.The company is headquartered in West Des Moines, Iowathere is a satellite section Winston Salem, North Carolina. www.benekiva.com
Empathy Media Contacts
+1 786 233 7684
Benekiva Media Contact
Maura Gilson O’Donnell
Director of Marketing