25 Surveys: Failed Insurance Jobs

When Lidiya Romanchuk picked up the car at an auto repair shop in Malden, she quickly realized something was wrong. Her aluminum her grille has been replaced with a black one and did not match the trim of the 2017 Audi A6. Then she realized something else. Her one of her four matching Pirelli tires had been replaced with a different brand. Lidya said all the tires looked in great condition when she brought her car in.

Romanchuk is a Ukrainian-born female fashion designer. In an interview at her home in Libya, she told her 25 Investigates reporter Ted Daniel: Her front I can see her tires are not mine. She’s not only concerned with her grille and tires.

It all started in August when Romanchuk rammed the rear of his car while driving in Boston. A video she shot shows minor damage to her grille and a dent in the bumper from her bender fender. A friend of hers recommended her Auto Body Squad based on the store’s location. She reported the accident to her insurance company, Progressive, and agreed to pay a $750 deductible.

Progressive initially estimated that the car would cost $1,454.66 to repair, but Malden’s Auto Body Squad reported finding more damage, and the cost of the repair jumped to $6,863.64. Auto Body Squad said the front headlights needed him to be replaced at a cost of over $3000.

After leaving the Auto Body Squad, Romanchuk had the car inspected by the progressive claims adjuster at the dealer it was purchased from. In the video she recorded, the adjuster is seen pointing out items that Progressive paid for that the Auto Body Squad never replaced, including headlights. He can be heard saying, “He has $2000 in insurance fraud that I just proved.”

An email Progressive sent to The Body Shop said: this did not happen. Additionally, the wrong grille on the front of her car was replaced and one of her Pirelli tires was inexplicably replaced with a Continental. “

Fabio Gomes owns the Auto Body Squad. He said that her 25 Investigates Romanchuk had asked her car to be completed early for the trip, but they were unable to complete all the work.25 Investigates the headlights progressive paid for When asked to look, Gomez said he returned them to the dealer.

“Just because the car was imperfect doesn’t mean it’s a scam. Okay, that’s my point. That’s where I’m from,” Gomez said.

“I stand by my job. I’ll do whatever it takes. Like I said, it’s not the money.

Harris said the black grille was tied to the vehicle’s vehicle identification number, but an Audi technician who also had access to the VIN disputes that. As for tires, Harris said one of his Pirelli tires was leaking and he “did” Romanchuk by replacing it for free.

25 Investigators asked the shop to provide texts or documents stating that Romanchuk was still working on the car. Nothing provided.

Emails seen by 25 Investigates show that Progressive is trying to help Romanchuk resolve the issue, but the insurer is not required by law to do so.

Reason: Malden’s Auto Body Squad is not on Progressive’s list of recommended or approved repair shops.

Anthony DiPaolo, executive director of the Massachusetts Department of Insurance Fraud, said auto insurers don’t have to step in on behalf of their customers if the store isn’t in the insurer’s network.

“If you’re using what your insurance company recommends, and if there’s a problem with the ongoing repair, your insurance company will step in and act on your behalf. It’ll make things easier for consumers,” DiPaolo said. says.

DiPaolo said most body shops follow the rules, but insurance fraud can come in many forms, including high prices, unnecessary repairs, use of inferior parts and extended damage. I am warning you.

Romanchuk has filed a complaint with the Massachusetts Attorney General’s Office. The office has confirmed that it is investigating her complaint and another separate complaint involving the Auto Body Squad. A spokesperson could not comment further as the investigation is still ongoing.

25 A study found that 147 complaints filed with the Attorney General since 2018 referred to “body” or “collision repair.” AG records more automotive-related complaints than any other category.

Auto Body Squad manager Brain Harris told 25 Investigates that Romanchuk will be refunded for the unfinished work. Romanchuk is still waiting for the check.

“I am sweet-natured, happy and vivacious, but I am a Ukrainian and unstoppable woman. I did it,” she said.

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